PRIVACY POLICY

Shanty Queen
Operated by Ramsgate Rum Ltd
65 Vale Road
Ramsgate
Kent
CT11 9LS

Last updated: 5 August 2026

1. About this Privacy Policy

This Privacy Policy explains how Ramsgate Rum Ltd (“we”, “us”, “our”) collects, uses, stores and protects personal information when you interact with Shanty Queen, including when you:

·      visit or use our website;

·      purchase our dark spiced rum or other products;

·      make an enquiry about our products or services;

·      book or attend an event organised by us;

·      enquire about or use our bar hire, bar supply or event services;

·      work with us as a contractor, supplier, freelancer or event professional;

·      subscribe to our mailing list;

·      contact us through our website, email, telephone or social media; or

·      otherwise provide us with your personal information.

Ramsgate Rum Ltd is the data controller responsible for your personal information.

We are committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy applies to personal information collected through our website and through our business activities.

2. Who is responsible for your personal information?

The data controller is:

Ramsgate Rum Ltd
65 Vale Road
Ramsgate
Kent
CT11 9LS
United Kingdom

Our trading/brand name is Shanty Queen.

If you have any questions about how we use your personal information, or wish to exercise any of your privacy rights, you can contact us using the contact details provided on our website or by writing to us at the above address.

We do not currently have a Data Protection Officer because we are not required to appoint one.

3. What personal information do we collect?

Depending on how you interact with us, we may collect some or all of the following:

Contact information

·      name;

·      email address;

·      telephone number;

·      postal address;

·      delivery address; and

·      business contact details.

Order and transaction information

If you purchase products or services from us, we may collect:

·      details of products or services purchased;

·      order details;

·      billing and delivery information;

·      transaction amounts;

·      payment status;

·      refunds, cancellations and chargebacks; and

·      communications relating to your order.

We do not routinely receive or store your full payment card number, CVV or other complete card payment details. Online payments are processed through our payment providers.

Event information

If you book, organise or attend an event, we may collect information such as:

·      your name and contact details;

·      booking information;

·      guest numbers;

·      event requirements;

·      information necessary to organise or provide services at an event; and

·      communications relating to the event.

Where an event requires us to collect information about dietary requirements, allergies or other information which may constitute health information, we will only collect and use that information where necessary for the specific event and will handle it with additional care and appropriate safeguards.

Contractor and supplier information

If you work with us as a contractor, freelancer, supplier, event professional or other business contact, we may collect:

·      name;

·      business name;

·      email address;

·      telephone number;

·      business address;

·      payment and invoicing information;

·      information relating to your services or availability; and

·      communications and records relating to work undertaken for us.

Information you provide to us

We may also collect information you provide when you:

·      complete a website form;

·      subscribe to our mailing list;

·      contact us;

·      request a quotation;

·      make an enquiry;

·      provide feedback;

·      communicate with us regarding an event or booking; or

·      communicate with us through social media.

4. How do we collect your personal information?

We may collect personal information:

·      directly from you when you purchase from us;

·      when you submit a form on our website;

·      when you subscribe to our mailing list;

·      when you contact us by email, telephone or social media;

·      when you enquire about an event or service;

·      when you work with us as a contractor or supplier;

·      through our website and associated technologies; and

·      through third-party services that support our business, such as Squarespace, Squarespace Payments, Stripe, Mailchimp and Google.

Where we obtain personal information from another source, we will provide privacy information where required by law.

5. How do we use your personal information?

We use personal information for the following purposes:

Providing products and services

We use your information to:

·      process and fulfil orders;

·      arrange delivery;

·      process payments;

·      provide quotations;

·      respond to enquiries;

·      provide bar hire, bar supply and event services;

·      organise and manage events;

·      communicate with customers and clients about bookings and services; and

·      provide customer support.

Managing our business

We may use personal information to:

·      maintain business records;

·      manage accounts and invoices;

·      communicate with contractors and suppliers;

·      manage our relationships with customers and clients;

·      administer our website;

·      maintain the security of our systems;

·      prevent fraud or misuse;

·      deal with complaints and disputes; and

·      comply with legal and regulatory obligations.

Marketing

Where permitted by law, we may use your contact details to send you information about:

·      Shanty Queen products;

·      new products and launches;

·      events;

·      bar and event services;

·      promotions;

·      news and updates; and

·      other products or services that may be relevant to you.

Where the law requires consent, we will only send electronic marketing where you have provided the necessary consent.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

Where applicable, we may rely on the “soft opt-in” rules for existing customers, but only where the legal requirements are satisfied.

We will not sell your personal information to third parties for their own direct marketing purposes.

6. Our lawful bases for processing your information

Data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract

We may process your information where it is necessary to enter into or perform a contract with you.

For example, this includes processing an order for rum, arranging an event service or managing a contractor agreement.

Legal obligation

We may process personal information where necessary to comply with a legal or regulatory obligation.

This may include accounting, taxation, alcohol-related regulatory requirements, financial records, fraud prevention and responding to lawful requests from authorities.

Legitimate interests

We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

This may include:

·      managing customer and business relationships;

·      administering and improving our services;

·      responding to enquiries;

·      managing contractors and suppliers;

·      maintaining business records;

·      protecting our website and systems;

·      preventing fraud and misuse;

·      recovering debts; and

·      limited direct marketing where permitted by law.

Where we rely on legitimate interests, we consider the impact on your rights and interests before doing so.

Consent

Where consent is required, we will ask for it.

For example, this may apply to certain forms of electronic marketing or the use of certain non-essential cookies or similar technologies.

Where processing is based on consent, you can withdraw your consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.

7. Marketing communications

We use Mailchimp to manage some of our marketing communications.

If you subscribe to our mailing list, your name and email address, and potentially other information you provide, may be transferred to Mailchimp for the purpose of managing and sending marketing communications.

Mailchimp acts as a data processor for customer data in circumstances covered by its Data Processing Addendum. Mailchimp may process data in the United States and other countries, subject to applicable international data transfer safeguards.

We will only send marketing communications in accordance with applicable UK data protection and electronic marketing laws.

You can unsubscribe at any time by:

·      clicking the unsubscribe link in our marketing emails; or

·      contacting us directly.

We will respect your request to stop receiving marketing communications.

Please note that we may retain a limited record of your request to unsubscribe so that we can ensure we do not send you marketing communications in the future.

8. Website forms and Google

When you submit information through a form on our website, the information may be transferred to a spreadsheet or other document used by us to manage enquiries, bookings, customers, suppliers or events.

We use Google services, including Google Sheets/Google Docs, for certain business administration and data management purposes.

Information submitted through website forms may therefore be stored in a Google spreadsheet accessible to authorised persons working for or on behalf of Ramsgate Rum Ltd.

We take reasonable steps to ensure that access to these documents is restricted to people who need the information for legitimate business purposes.

Google may process information on servers located outside the UK. Where applicable, appropriate contractual and other safeguards are used for international transfers.

9. Squarespace

Our website is hosted and operated using Squarespace.

Squarespace may process personal information on our behalf in connection with website hosting, website functionality, customer accounts, forms, commerce, security and related services.

When you use our website, Squarespace may collect technical information such as IP address, browser information, device information and information about how you interact with the website, depending on the services and settings we use.

Squarespace may also use cookies and similar technologies.

10. Payments

Payments made through our website are processed using Squarespace Payments.

Squarespace Payments uses Stripe as its underlying payment processor.

When you make a payment, information necessary to process the transaction may be shared with Squarespace, Stripe and relevant financial institutions or payment networks.

This may include information such as:

·      name;

·      billing information;

·      payment information;

·      transaction information;

·      IP address;

·      information relating to fraud prevention and payment verification; and

·      information required to process refunds, disputes or chargebacks.

We do not routinely store complete payment card details ourselves.

Payment providers may process personal information outside the UK where permitted by applicable data protection law and subject to appropriate safeguards.

11. Other third parties

We may share personal information with third parties where necessary to operate our business or provide products and services.

These may include:

·      Squarespace;

·      Squarespace Payments;

·      Stripe;

·      Mailchimp;

·      Google/Google Workspace;

·      delivery and courier companies;

·      payment providers and financial institutions;

·      accountants, bookkeepers and professional advisers;

·      IT, website and technical service providers;

·      event suppliers and contractors;

·      venues and event partners where necessary to deliver an event;

·      insurers;

·      debt recovery providers where necessary;

·      law enforcement, regulators or government authorities where required by law; and

·      other suppliers or service providers where necessary to provide services you have requested.

We require third-party processors handling personal information on our behalf to provide appropriate security and to process information only in accordance with applicable data protection requirements.

We do not sell or rent your personal information.

12. International transfers

Some of the service providers we use may process personal information outside the United Kingdom.

For example, Mailchimp states that it operates data centres in the United States and may use other international processing locations.

Where personal information is transferred outside the UK to a country that does not provide an adequate level of protection under UK data protection law, we will ensure that an appropriate lawful transfer mechanism and safeguard is used where required.

These safeguards may include:

·      an adequacy regulation;

·      the UK International Data Transfer Agreement;

·      the UK International Data Transfer Addendum to the EU Standard Contractual Clauses; or

·      another lawful transfer mechanism recognised under UK data protection law.

13. How long do we keep your personal information?

We will only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax, regulatory or reporting requirements.

Different types of information may therefore be retained for different periods.

As a general guide:

·      Customer/order records: normally retained for as long as necessary to manage the customer relationship and to meet legal, accounting and tax requirements.

·      Invoices and financial records: retained for the period required by applicable tax and accounting law.

·      Marketing information: retained until you unsubscribe or where there is no longer a valid reason to retain it.

·      Enquiries: normally retained only for as long as necessary to deal with the enquiry and any resulting relationship.

·      Event information: retained only for as long as necessary to organise and administer the event and deal with related legal or financial matters.

·      Contractor and supplier information: retained for as long as necessary to manage the business relationship and meet legal and accounting requirements.

We may retain limited information about individuals who have opted out of marketing so that we can ensure their preference continues to be respected.

14. Your data protection rights

Under UK data protection law, you may have the following rights, depending on the circumstances:

Right of access

You can ask for a copy of the personal information we hold about you.

Right to rectification

You can ask us to correct inaccurate or incomplete personal information.

Right to erasure

You can ask us to delete your personal information in certain circumstances.

Right to restrict processing

You can ask us to restrict how we use your personal information in certain circumstances.

Right to data portability

Where applicable, you can ask us to provide personal information you have provided to us in a structured, commonly used and machine-readable format, or ask us to transfer it to another organisation.

Right to object

You may have the right to object to certain processing, including processing based on legitimate interests.

You have an absolute right to object to the processing of your personal information for direct marketing purposes.

Right to withdraw consent

Where we rely on consent, you can withdraw that consent at any time.

Rights relating to automated decision-making

We do not currently use personal information to make decisions about individuals that produce legal or similarly significant effects solely through automated decision-making.

If this changes, we will provide the information and safeguards required by applicable data protection law.

15. How to exercise your rights

If you wish to exercise any of your data protection rights, please contact us using the contact details on our website or write to:

Ramsgate Rum Ltd
65 Vale Road
Ramsgate
Kent
CT11 9LS

Please provide enough information for us to identify you and understand your request.

We may need to ask for additional information to verify your identity before providing personal information.

We will normally respond to a valid request within one month. In certain circumstances, this period may be extended where permitted by law.

There is normally no charge for exercising your rights, although we may charge a reasonable fee or refuse a request where permitted by applicable law, for example where a request is manifestly unfounded or excessive.

16. Complaints

If you have concerns about the way we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.

Under current UK data protection law, we also have procedures for handling data protection complaints.

You have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

The ICO can be contacted through its website or by post at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

ICO website: https://ico.org.uk/

You can find information about your data protection rights and how to make a complaint on the ICO website.

17. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to operate, including functions relating to security, shopping and payments.

Other cookies may be used for purposes such as analytics, functionality or marketing.

Where applicable, we will ask for your consent before placing non-essential cookies or using similar technologies that require consent under applicable law.

You can manage your cookie preferences through the cookie controls provided on our website.

Our use of cookies may change as we add or remove website functionality. We will update our cookie information where necessary.

This Privacy Policy should be read alongside our Cookie Policy/cookie settings on the website.

18. Children’s information

Our website and services are intended for adults.

We do not knowingly collect personal information from children for marketing purposes.

As our business sells alcohol, we do not knowingly process orders for alcohol from anyone who is under the legal drinking age or otherwise permitted by applicable law.

If you believe that a child has provided us with personal information in circumstances where it should not have been collected, please contact us so that we can investigate and, where appropriate, delete the information.

19. Security

We take reasonable technical and organisational measures to protect personal information against:

·      unauthorised access;

·      accidental loss;

·      destruction;

·      misuse;

·      alteration; and

·      unauthorised disclosure.

These measures include restricting access to personal information to those who need it, using reputable third-party service providers and taking appropriate precautions when storing and transferring information.

However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

·      changes to our business;

·      changes to the services we use;

·      changes in technology;

·      changes in applicable law or regulatory guidance; or

·      changes in how we process personal information.

The latest version will always be published on our website.

Last updated: 5 August 2026.

21. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Ramsgate Rum Ltd
65 Vale Road
Ramsgate
Kent
CT11 9LS
United Kingdom

Trading as: Shanty Queen